1. Who We Are
Ember Quorum is a marketing strategy consultancy operating from Level 15, Wisma Genting, 28 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. We assist businesses in examining and refining how they present themselves and how their marketing efforts are organised.
For purposes of this policy, Ember Quorum is the data controller in respect of personal information processed through this website and our client engagements. Our website is located at emberquo.biz.
2. Information We Collect
We collect information in a small number of ways, and only when there is a reasonable purpose for doing so.
Information you provide directly:
- Your name and contact details when you submit the enquiry form on our website
- Professional context you choose to share when describing your enquiry
- Documents, briefs, and materials shared during a client engagement
- Correspondence exchanged by email or other written means
Information collected automatically:
- Browser type, approximate location, and device information through standard server logs
- Pages visited and time spent, collected through analytics tools where consent has been given
- Cookie identifiers, subject to your preferences as recorded through our cookie notice
3. How We Use Information
We use the information we collect for the following purposes:
- Responding to enquiries submitted through our contact form
- Delivering the services agreed in a client engagement
- Communicating about the progress and outputs of an engagement
- Sending occasional updates about our work, where you have indicated willingness to receive them
- Understanding how our website is used, to make considered improvements
- Meeting legal and regulatory obligations that apply to our business
We do not use personal information for automated decision-making or profiling, and we do not use it to display advertising.
4. Legal Basis for Processing
Where data protection law requires us to identify a legal basis for processing personal information, we rely on the following:
- Contractual necessity — processing required to deliver services you have engaged us to provide
- Legitimate interests — responding to website enquiries, improving our service, and maintaining appropriate business records
- Consent — analytics tracking and marketing communications, where you have indicated agreement
- Legal obligation — retaining records as required under applicable Malaysian law
6. Retention
We retain personal information for as long as is necessary for the purposes described in this policy, or as required by applicable law. Enquiry correspondence is typically retained for two years. Client engagement records, including written outputs, are retained for seven years in line with standard commercial practice in Malaysia. Website analytics data is retained for periods determined by the relevant service providers, generally not exceeding twenty-six months.
When information is no longer needed, it is deleted or anonymised in a manner appropriate to the medium in which it is held.
7. Your Rights
You have rights in relation to personal information we hold about you. These include the right to:
- Request access to personal information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete information we no longer have a basis to retain
- Object to processing based on legitimate interests
- Withdraw consent where processing is based on consent
- Request that we restrict how we use your information while a concern is being considered
To exercise any of these rights, please write to us at the address in section 13. We will respond within a reasonable timeframe and in any event within thirty days.
9. Third-Party Services
Our website may link to other websites or use services operated by third parties, including Google Analytics and Google Maps. These services have their own privacy policies, which we encourage you to read. We are not responsible for the privacy practices of third-party services.
10. Security
We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. Our website uses HTTPS encryption. Access to client information within our practice is limited to those who need it for the purposes of the engagement. No method of electronic transmission is entirely without risk, and we cannot give absolute assurances; however, we treat the security of your information as a professional responsibility.
11. Children
Our services are directed at business organisations and marketing professionals. We do not knowingly collect personal information from individuals under the age of eighteen. If you believe a minor has submitted information through our website, please contact us and we will arrange for its deletion.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in how we operate or in applicable law. When we make material changes, we will update the date at the top of this page. We encourage you to read this policy periodically, particularly if you are an active client or have submitted an enquiry recently.
13. Contact
If you have questions about this policy or wish to exercise your rights in relation to personal information, please contact us at:
Ember Quorum
Level 15, Wisma Genting
28 Jalan Sultan Ismail
50250 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2181 7452